Can I cancel my car shipping booking and get a refund?

Yes. Cancel three or more days before pickup and you are refunded in full, less a $50 administration fee. A cancellation on the pickup date itself is non-refundable, though we can credit the amount against another date rather than you losing it.

What happens if my car is damaged during transport?

Damage is established by comparing the pickup inspection against the delivery inspection on the bill of lading, so note anything you find before signing. Where that shows the damage happened in transit we open a claim. Minor damage is usually settled directly after you obtain a few repair estimates, typically where it is under $5,000; substantial damage goes through a formal insurance claim.

When do I pay to ship my car?

Payment is made in full at the time of booking, after you have spoken to a consultant and agreed the price. The price quoted is the price paid and nothing further is collected at delivery.

How does Dispatch Dudes choose carriers?

Dispatch Dudes works within a closed network of transporters it already knows and has not onboarded a new carrier since 2022. If a job cannot be covered by that network it is turned down rather than passed to an unknown carrier.

Terms · Payment, cancellation & claims

Our Terms, Written Down

Payment, cancellation and damage-claim terms in plain language. If a transport company will not put these in writing, that tells you something.

Licensed transportation company · USDOT 3446819 · MC-1120978 · rated 4.9 from 492 reviews · Check our credentials

Get your quote

A real price for your route and dates. We aim to get back to you within the hour during business hours. Payment is made in full at booking.

Origin

Destination

Transportation Type

Enclosed
Open

Preferred Pick-Up Date

Desired Drop-Off Date

Origin

Destination

Transportation Type

Enclosed
Open

Preferred Pick-Up Date

Desired Drop-Off Date

These are the terms Dispatch Dudes actually operates under. They are written out here because customers ask about them before booking, and because a company that will not put its payment, cancellation and claims terms in writing is a company worth walking away from.

Payment

Payment is made in full at the time of booking, after you have spoken to a consultant and agreed the price. The price you are quoted is the price you pay. Nothing further is collected at delivery, and there is no part-now, part-later arrangement.

Before your vehicle is collected we send you the assigned carrier’s company name, USDOT number and certificate of insurance, so you can verify the carrier independently on the FMCSA SAFER database before anyone touches the vehicle.

Cancellations and changes

Three or more days before pickup — cancel for a full refund, less a $50 administration fee.
On the pickup date — the booking is non-refundable. We can credit the amount against another date rather than you losing it, so talk to us before cancelling outright.
Changing your dates — tell us as early as you can. Moving a date before a carrier has been assigned is straightforward.

If a vehicle is damaged in transit

Damage is established by comparing the pickup inspection against the delivery inspection recorded on the bill of lading. That is why we ask you to walk the vehicle with the driver and photograph it at both ends, and why you should note anything you find on the bill of lading before you sign for delivery.

Where that comparison shows the damage happened in transit, we open a claim.

Minor damage — we ask you to obtain a few repair estimates and we agree the route with you. Damage under $5,000 is typically settled directly rather than put through an insurer, which is usually faster for you.
Substantial damage — goes through a formal insurance claim.

Every carrier we assign holds active cargo insurance, and we confirm the certificate before pickup. Cargo coverage depends on that policy and on the shipment, so do not assume a general insurance statement covers every loss — ask us what the assigned carrier’s policy covers.

The carriers we assign

Dispatch Dudes works within a closed network of transporters we already know and have worked with for years. We have not onboarded a new carrier since 2022. If we cannot put one of our own people on your vehicle, we will turn the job down rather than hand it to a stranger off a load board.

What we are, in regulatory terms

Dispatch Dudes is KATS & COMPANY LLC, a licensed transportation company operating under FMCSA property broker authority, USDOT 3446819 / MC-1120978, with a $75,000 BMC-84 surety bond. We arrange transport and assign vetted carriers; the assigned motor carrier operates the truck and physically moves the vehicle. Both numbers are publicly verifiable on the FMCSA SAFER database.

Timings

Transit estimates we give you are based on how a lane normally runs. They are estimates, not guaranteed delivery dates — weather, road closures, and the other vehicles on the trailer all move the schedule. We would rather tell you that plainly than promise a date we do not control.

Questions before you book?

Ask us anything about these terms before you pay a cent. Driven to deliver, built on trust!

Dispatch Dudes is KATS & COMPANY LLC, 4699 N Federal Hwy #110, Pompano Beach, FL 33064. Licensed transportation company operating under FMCSA property broker authority, USDOT 3446819 / MC-1120978. Office hours Monday–Saturday, 8am–7pm ET.

Get a quote

A real price for your route and dates. We aim to reply within the hour during business hours.

At a glance

PaymentIn full at booking
Cancel 3+ daysRefund less $50
Cancel on the dayCredit to a new date
Claims under $5,000Settled directly
New carriers since 2022None